The Role of Organisational Culture on Knowledge Sharing by Using Knowledge Management Systems in MNCs

Knowledge is important in organisations and knowledge cannot be effective unless they are shared. Therefore, Knowledge Management Systems (KMSs) are used in organisations to share, utilise, and integrate knowledge. Organisational culture (OC) is an important factor and needs to be considered in Knowledge Sharing (KS) because, although it can foster sharing and collaboration, it must be handled sensitively with respect to the natural resistance of people and the existing culture toward change inside organisations. This paper seeks to explore how organisational culture can facilitate knowledge sharing by using KMSs in MNCs. Based on 42 semi-structured interviews, MNCs are recommended to consider OC as a significant factor that affects KMSs usage and KS. They are also advised to create a favourable environment or OC to enable employees in all branches and at all levels to utilise their knowledge resources by using KMSs in KS which will help managers to identify new ways supporting and facilitating knowledge sharing via using KMSs in MNCs.